Senior Case Coordinator, Dispute Resolution Mediation
Core
Supports and executes all phases of the dispute resolution mediation process, including solicitation, mediator selection, scheduling, administration, and case disposition.
Role type
Senior Case Coordinator (Dispute Resolution Mediation)
Builds
Mediation case dockets, schedules, and administrative workflows for FINRA's investor protection mission
Domain
Financial regulation / Dispute Resolution
Deliverable
Dashboards & analysis
Required skills
Case management, document generation, scheduling coordination, financial form processing, customer service, organizational ability
Preferred skills
Customer service expertise, training and guidance of staff
Technologies
Desktop computer, electronic office applications, case processing system
Responsibilities
Monitor and organize docketed mediation cases; generate case documents and submission agreements; coordinate scheduling and site reservations; process mediation financial forms; provide administrative support for special projects; train and guide staff and mediators
Seniority
Senior, hands-on IC