Gérant.e
Core
Territory manager responsible for daily operations of beverage container return sites, ensuring service quality, compliance, and team performance.
Role type
Territory Manager (Operations)
Builds
Accessible, efficient, and ecological beverage container return services for citizens across Quebec.
Domain
Waste management / Circular economy / Retail operations
Deliverable
product features
Required skills
Operations management, team leadership, customer service, compliance monitoring, inventory management, scheduling, technical troubleshooting, specialized repairs
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage daily operations and ensure compliance with safety and quality standards; Handle customer feedback and complaints; Conduct daily operational briefings and track KPIs; Supervise and develop employees including training and performance evaluations; Manage inventory and consumable replenishment; Adjust employee schedules and handle replacements; Respond to site alarms and technical issues with return machines; Provide operational support to return sites including cleaning and citizen service tasks; Perform specialized simple repairs.
Seniority
Mid-level, hands-on IC