Security Operations Center Dispatcher
Core
Manages emergency and non-emergency calls, monitors security cameras and alarms, and initiates communications for crises to ensure a safe environment.
Role type
Security Operations Center Dispatcher
Builds
Safe and secure physical environment for a health system
Domain
Healthcare security operations
Required skills
Emergency call management, Radio and intercom monitoring, Incident prioritization, Case/incident system recording, Mass notification system usage, Access control monitoring, Alarm system monitoring, Badge access processing
Responsibilities
Manages requests for security and emergency services, Monitors and answers phones, radios, intercoms, and other communication tools, Prioritizes calls for service based on urgency and criticality, Gathers detailed information from caller, Records all officer activities via case/incident management systems, Sends urgent communications using mass notification and paging systems, Monitors safety of physical environment including video and utility/fire alarm systems, Performs preventative maintenance checks and escalates discrepancies