Manager, Tech Infrastructure (Messaging & Collaboration Operations)
Core
Leading the Messaging & Collaboration Operations team to ensure stability, security, and performance of enterprise communication platforms.
Role type
Manager, Tech Infrastructure (Messaging & Collaboration Operations)
Builds
Reliable, scalable, and secure Microsoft 365 services for employees
Domain
Financial Services / Enterprise IT Operations
Required skills
Microsoft Exchange administration, Microsoft 365 administration, Microsoft Teams management, SharePoint Online management, OneDrive management, Proofpoint email security management, ServiceNow ITSM, incident management, problem management, change management, automation, operational metrics analysis, vendor relationship management, team leadership, strategic planning
Preferred skills
PowerShell scripting, ITIL certification, regulated industry experience, modernization/transformation leadership
Technologies
Microsoft Exchange, Microsoft 365, Microsoft Teams, SharePoint Online, OneDrive, Planner, OneNote, Proofpoint, ServiceNow
Responsibilities
Lead and mentor the operations team, oversee daily operations of messaging/collaboration tools, ensure platform stability and security, drive operational excellence and automation, analyze service metrics and trends, manage incident and problem resolution, partner with security and engineering teams, manage vendor relationships, provide leadership reporting
Seniority
Manager, hands-on leadership
