Manager, ServiceNow Solutions
Core
Leading a team of ServiceNow Business Analysts and Developers to support Run-the-Business operations and deliver strategic platform enhancements.
Role type
Manager, ServiceNow Solutions
Builds
ServiceNow platform enhancements and operational support
Domain
Financial Services / Enterprise Platform Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, team coaching, demand management, capacity planning, stakeholder management, Agile delivery oversight, resource planning, governance compliance
Preferred skills
ServiceNow platform expertise, Agile/Scrum/Kanban methodologies, enterprise platform leadership, PMP certification
Technologies
ServiceNow, Agile, Scrum, Kanban, SDLC
Responsibilities
Lead and mentor a team of ServiceNow Business Analysts and Developers; Align incoming work with team capacity; Serve as primary contact for business stakeholders; Oversee business analysis activities including requirements and solution design; Drive operational standards and continuous improvement; Ensure compliance with governance and architecture standards
Seniority
Manager, people leadership & delivery oversight
