IT Operations Associate Analyst
Core
Monitor enterprise job schedules across multiple environments and manage production timetables for data-processing equipment to align with business demands.
Role type
IT Operations Associate Analyst (Production Scheduling & Incident Resolution)
Builds
Production schedules and incident resolution workflows for data-processing environments
Domain
Financial Services IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workflow orchestration, IT Service Management, troubleshooting, incident escalation, process adherence
Preferred skills
Knowledge of enterprise job scheduling, adaptability to new processes
Technologies
BMC Control-M, ServiceNow, Windows, Linux, Microsoft Teams, Outlook, SharePoint, OneNote
Responsibilities
Monitor enterprise job schedules in multiple environments, troubleshoot incidents based on documentation, communicate and escalate production/scheduling issues to support levels, execute service management requests, schedule maintenance downtime, maintain records on production request status
Seniority
Junior, hands-on IC
