Application Support Analyst
Core
Provide expert-level L2/L3 support and escalation for proprietary RJ applications, partnering with development teams to resolve complex incidents and perform root cause analysis.
Role type
Application Support Analyst
Builds
Stability and health of proprietary internal applications for Corporate Office and branch users
Domain
Financial Services / Internal Enterprise Software
Deliverable
incident resolution & root cause analysis
Required skills
application support, incident management, root cause analysis, SQL, log analysis, technical troubleshooting, documentation
Preferred skills
software engineering experience, Agile/Scrum, Splunk, Dynatrace
Technologies
SQL, Splunk, Dynatrace
Responsibilities
act as escalation point for unresolved issues, partner with dev teams to triage and resolve incidents, conduct technical research using logs and debugging tools, reproduce issues in test environments, document findings and solutions in ticketing/knowledge base systems, participate in incident reviews
Seniority
Mid-level, hands-on IC
