Manager, Operations | New Accounts
Core
Lead and oversee a team of cross-site Supervisors managing account opening and maintenance activities, ensuring consistent service standards and operational execution across multiple locations.
Role type
Senior IC Operations Manager
Builds
Account opening and maintenance service operations
Domain
Financial Services / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, process improvement, cross-site coordination, strategic planning, stakeholder communication
Preferred skills
Coaching and development, workflow optimization, data-driven decision making
Technologies
None stated
Responsibilities
Oversee day-to-day service operations and manage a diverse team of Supervisors; Monitor KPIs related to service levels, quality, accuracy, and timeliness; Coach and develop Supervisors to foster accountability and continuous improvement; Collaborate with peer leaders to drive operational strategies and process improvements.
Seniority
Manager, hands-on leadership