Bilingual Operations Specialist
Core
Providing professional, accurate information on credit card policies and procedures to internal service partners over the phone and performing non-phone fulfillment activities to support Service Level Agreements.
Role type
Bilingual Operations Specialist (Call Center/Operations)
Builds
Credit card product support and client request fulfillment for RBC internal partners
Domain
Banking & Financial Services
Deliverable
client delivery
Required skills
Bilingualism (English and French), high-volume call handling, multi-tasking, analytical skills, system troubleshooting, partner interaction
Preferred skills
Knowledge of RBC Visa/MasterCard products, call centre experience, processing centre experience, Enhanced Performance Management experience
Responsibilities
Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact, Utilize all available resources to deliver accurate and efficient problem resolution, Fulfill a variety of credit card-related client requests in a timely and accurate manner, Adapt and learn new skills and systems
Seniority
Individual Contributor
