Bilingual (French/English) Customer Service Representative
Core
Bilingual Customer Service Representative providing insurance advice and solutions for credit, loans, and mortgages over the phone.
Role type
Customer Service Representative (Insurance)
Builds
Insurance coverage solutions and client retention for RBC Insurance clients.
Domain
Financial Services / Insurance
Deliverable
client delivery
Required skills
Bilingual communication (French/English), active listening, problem resolution, attention to detail, multi-system navigation, sales/retention.
Preferred skills
Sales experience in contact center environments.
Responsibilities
Handle inbound calls to provide information and resolve concerns; secure or retain business; process client paperwork; meet monthly sales and retention goals.
Seniority
Individual Contributor