Director, New Accounts and Documentation
Core
Strategic leadership for new accounts and documentation operations, ensuring service standards, risk mitigation, and regulatory compliance across business lines.
Role type
Director, Operations and Risk Management
Builds
Operational processes, risk controls, and service delivery for RBC Canada Wealth Management
Domain
Banking / Wealth Management / Financial Services
Required skills
Strategic planning, Performance management, Risk management, Process improvement, Stakeholder relationship management, Budget management, Regulatory compliance, Change management, Cross-functional collaboration, Team leadership
Preferred skills
Securities or Financial Services regulatory experience, Canadian Securities Course, Retail Securities Certification, Post-graduate degree
Technologies
MS Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Lead department managers to meet service and performance standards; Oversee complex department deliverables and ensure regulatory compliance; Monitor and improve operational processes; Serve as senior advisor and escalation point for unresolved issues; Manage department budget and resource allocation; Drive employee development and engagement; Foster cross-enterprise collaboration.
Seniority
Director, strategic leadership and large team management