Senior Technical Analyst, Trade Floor Support (Paris)
Core
Provide technical assistance and troubleshooting for hardware, software, and network issues across trade floor systems and end-user devices in a financial services environment.
Role type
Senior Technical Analyst (Trade Floor Support)
Builds
Smooth operation of end-user systems including market data applications, trade floor voice systems, and mobile devices for Front Office users.
Domain
Financial Services / Banking Operations
Required skills
Trade Floor experience, Front Office Technologies (Bloomberg, Felix, Fidessa, ION, Reuters), ITIL framework, Microsoft Operating Systems, Technical Troubleshooting, Root Cause Analysis, Service Level Management
Preferred skills
French language fluency, System Administration, Process Improvement
Technologies
Bloomberg, Felix, Fidessa, ION, Reuters, Microsoft Windows, Excel Addins, Trade Floor Voice systems, Ticket Systems
Responsibilities
Troubleshoot and resolve hardware, software, and network issues; Perform root cause analysis for complex escalations; Manage service requests and incidents to ensure SLA compliance; Provide technical support to enterprise users including VIPs; Collaborate with Global TI towers and vendors; Lead or participate in IT projects and process improvements.
Seniority
Senior, hands-on IC