Cash Services Operations Manager, II
Core
Lead a team managing time-sensitive, complex, and highly specialized cash services processes, ensuring adherence to procedures and regulatory requirements.
Role type
Senior IC operations manager (cash services)
Builds
Cash services operations workflows and team performance
Domain
Banking / Financial Services
Required skills
Team leadership, process oversight, risk management, regulatory compliance, customer service support, performance management, data verification, budgeting, training development
Preferred skills
Credit operations, project management, vendor management, analysis, risk control
Technologies
Departmental technology systems
Responsibilities
Hire, onboard, and train new team members; supervise daily workflows to meet service levels; act as subject matter expert for department processes; resolve escalated customer service issues; conduct operations process oversight to mitigate risks; review and record data into supporting technology; support volume metrics, staffing models, and budgets; develop and maintain department procedures.
Seniority
Senior, hands-on IC