Senior Configuration Analyst
Core
Ensures integrity, compliance, and operational excellence of IT infrastructure through comprehensive CMDB and asset management.
Role type
Senior Configuration Analyst (IT Infrastructure)
Builds
ServiceNow CMDB data accuracy, governance policies, and audit-ready documentation
Domain
Financial Services / IT Infrastructure Management
Deliverable
dashboards & analysis
Required skills
ServiceNow CMDB, ServiceNow Data Certification, ServiceNow Audit, ITIL Configuration Management, ITIL Change Management, ITIL Incident Management, ITIL Audit Management, Cross-functional collaboration, Regulatory compliance
Preferred skills
ITIL v4 Foundations, ServiceNow Discovery, ITIL Intermediate, Audit control monitoring
Technologies
ServiceNow, ITIL
Responsibilities
Maintain ServiceNow CMDB including CI types, naming conventions, attributes, and relationships; Track, prioritize, and resolve CMDB issues; Monitor SLAs and escalate complex issues for governance review; Partner with governance and compliance teams to establish and enforce CMDB and data certification policies; Design and manage workflows to validate CMDB accuracy; Maintain audit readiness with regular evidence and documentation; Train and mentor on configuration management and compliance requirements; Regularly review and improve CM processes and ServiceNow workflows and controls.