Bilingual Operation Agent of the Future – Wires repairs
Core
Repair incoming wires and handle incoming/outgoing calls for clients across Canada, providing assistance and solutions based on individual needs.
Role type
Bilingual operations agent (wire investigations)
Builds
Client service solutions for wire transactions
Domain
Banking (Personal & Commercial)
Deliverable
client delivery
Required skills
Bilingualism (English and French), knowledge of diverse bank products and processes, analytical thinking, attention to detail, multitasking, strong computer skills, ability to navigate multiple systems
Responsibilities
Repair incoming wires, handle client calls, provide client assistance and solutions, maintain processes per policy, ensure quality and accuracy of daily responsibilities
Seniority
Individual contributor
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