Prod Srvc Lead, Client Technology Support– Salesforce CRM
Core
Lead production and risk services for complex Client Technology applications, specifically Salesforce CRM and Global Investment Banking (GIB) systems, ensuring operational effectiveness and compliance.
Role type
Senior IC Production Services Lead (Salesforce CRM & Banking)
Builds
Production stability, automated monitoring/deployment tooling, and CI/CD capabilities for CRM and GIB applications.
Domain
Financial Services / Capital Markets / Investment Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce CRM support, Global enterprise platform management, 24x7 operations, ITIL (Incident/Problem/Change), RHEL/Unix/Linux/Windows, SQL/Sybase scripting, Confluence/Jira documentation, Disaster recovery planning, Capacity planning, DevOps/CI/CD principles
Preferred skills
Capital Markets experience, Batch scheduling (BMC Control M, Airflow, Autosys), BI tools (Tableau, Power BI), Data platforms (DataBricks, Snowflake), Application monitoring (ITRS Geneos, AppDynamics, Dynatrace), CI/CD automation (GitHub, Jenkins, Ansible), Cloud/Container tech (AWS, Docker, Kubernetes, MemSQL, Ignite, MongoDB)
Responsibilities
Provide front office production support for local and remote users; Manage releases and coordinate bugs/enhancements with internal dev and external vendors; Coordinate disaster recovery, planning, and execution; Build tooling to automate monitoring and deployment; Manage requests for normal/emergency changes and capacity planning; Lead functional aspects of production & risk services for CRM and GIB applications.
Seniority
Senior, hands-on IC with leadership responsibilities