Adjoint(e) soutien aux opérations
Core
Frontline operations support and customer service for an insurance organization, handling in-person and phone interactions, payments, and administrative tasks.
Role type
Operations Support Specialist (Administrative/Client Services)
Builds
Customer service experience, payment processing, administrative documentation, and telemarketing campaigns.
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Microsoft Office Suite, customer service, payment processing, data entry, telemarketing, English (advanced), French (native/working proficiency implied by role)
Preferred skills
Autonomy, initiative, organization, empathy, discretion
Responsibilities
Greet members in person, manage and route phone calls, process payments and deposits, perform administrative and secretarial tasks, conduct telemarketing activities.