Administrateur(trice) sénior - Téléphonie, Genesys et Teams
Core
Senior administrator and technical lead for enterprise telephony, unified communications, and contact center platforms, ensuring stability, performance, and evolution of critical communication solutions.
Role type
Senior IC Telephony & Unified Communications Administrator (Tech Lead)
Builds
Enterprise telephony, Genesys Cloud, Microsoft Teams Telephony, SBC infrastructure, and cloud communication services for thousands of users.
Domain
Insurance / Telecommunications / Unified Communications
Required skills
Genesys Cloud administration, Microsoft Teams Telephony, SIP/RTP/SRTP/TLS protocols, SBC configuration, PowerShell/Python automation, REST API integration, incident management, technical mentorship
Preferred skills
AudioCodes SBC experience, cloud environments, complex problem analysis
Responsibilities
Administer and evolve telephony and contact center platforms; act as technical reference and Tech Lead; ensure stability, security, and availability; diagnose and resolve complex multi-system incidents; recommend technical choices and best practices; develop operational automations; mentor team members; collaborate with architecture, engineering, and security teams.
Seniority
Senior, hands-on IC with mentorship responsibilities
