IT Support Specialist
Core
Analyze, troubleshoot, and resolve technology issues for internal employees or external customers via telephone or online, including hardware repair, software installation, and system performance tuning.
Role type
IT Support Specialist
Builds
System functionality and capacity for internal workflows
Domain
IT Support / Help Desk
Required skills
problem-solving, troubleshooting, software maintenance, networking principles, operating systems knowledge, scripting (Python, JavaScript, Java, C#), hardware support, vendor relations, process improvement
Preferred skills
customer-service focus, collaborative approach, ability to prioritize in high-pressure environments
Technologies
C#, Java, JavaScript, Python, Network
Responsibilities
Analyze, troubleshoot, and assess technology issues; Install, modify, and perform minor repairs on computer hardware and software; Resolve staff-generated technical tickets; Test computer components and maintain system functionality; Consult with users about hardware and software needs; Train users on new software; Tune software, network, and database performance (via careerplan.io/jobs/Pearl-Valley-Farms-IT-Support-Specialist-it-support-specialist-at-pearl-valley-farms)