Windows Networking Engineer
Core
Director-level Windows Networking Engineer managing detection, troubleshooting, reporting, and resolution of WTS (Workplace Technology Services) incidents for Morgan Stanley's global firm.
Role type
Director-level Workplace Operations & Support (Windows Networking)
Builds
Incident response workflows and service restoration for global business units
Domain
Financial Services / Enterprise IT Operations
Deliverable
client delivery
Required skills
Windows Server administration, Active Directory, PowerShell scripting, incident management, root cause analysis, follow-the-sun coordination, enterprise operations tools (Wireshark, Splunk)
Preferred skills
ITIL certification, MCDST certification, SAS Cloud provider experience (Microsoft, Google, Adobe, AWS), Sysinternal tools, Extrahop
Technologies
Windows 2012/2016/2019/2022, Windows 10/11, Active Directory, Wireshark, Splunk, Extrahop, PowerShell, Microsoft, IBM, HP, Adobe, Google, AWS
Responsibilities
Serve as focal point for large incidents and provide awareness/debriefing to senior management; Manage time-sensitive incidents requiring follow-the-sun coordination; Collaborate with global technical teams (networking, security, server, storage); Provide operational oversight for incident tracking and remediation; Proactively review incidents to highlight control or process gaps; Provide on-call and out-of-hours support
Seniority
Director, strategic oversight & mentorship