Manager, Title Review
Core
Lead Title Review teams to ensure accurate title services for Zillow Home Loans customers throughout the mortgage lifecycle.
Role type
Manager, Title Review (People Leadership & Operations)
Builds
Clear, insurable title and timely loan progression for Zillow Home Loans customers
Domain
Residential Mortgage / Title Operations
Required skills
U.S. residential title knowledge, team leadership, workflow management, quality metrics analysis, stakeholder management, compliance/risk management
Preferred skills
Encompass or comparable loan origination system, title vendor workflows
Technologies
Encompass, loan origination systems, document management workflows
Responsibilities
Lead and coach Title Review Specialists; manage daily team operations and workflow capacity; oversee complete title workflow from order to resolution; monitor team performance via metrics; provide guidance on complex title matters; partner with internal teams and external vendors; drive continuous improvement and compliance.
Seniority
Manager, people leadership