Loan Servicing Team Lead
Core
Lead complex loan servicing activities, research, compliance, and quality control for a team of specialists.
Role type
Senior IC loan servicing team lead
Builds
Loan servicing workflows and compliance adherence
Domain
Banking / Financial Services
Required skills
Loan servicing expertise, BSA/AML/OFAC regulatory knowledge, loan system proficiency, advanced Excel, team leadership, quality control review, process improvement, UAT execution
Preferred skills
Finance or Accounting degree, experience leading 3-4 staff members
Technologies
Loan systems, Microsoft Office (Advanced Excel)
Responsibilities
Assign and ensure timely completion of daily team tasks; manage and review complex loan servicing inquiries; review and process charge-off transactions and reconcile GL accounts; provide training and development support; update procedures to improve operational efficiency; perform User Acceptance Testing (UAT); maintain regulatory compliance knowledge; serve as backup for supervisor during absences or peak times.
Seniority
Senior, hands-on IC with team leadership