Employee Service Coordinator
Core
First point of contact for employee inquiries across HR, Compensation, Benefits, and Workforce Management, serving as an on-the-ground escalation point for Mexico employees.
Role type
Employee Service Coordinator (Shared Services)
Builds
Scalable support processes and consistent employee experience for Zillow's Mexico workforce
Domain
Real Estate / Human Resources Shared Services
Deliverable
dashboards & analysis
Required skills
ServiceNow administration, Workday support, bilingual communication (English/Spanish), process improvement, record management, stakeholder partnership
Preferred skills
Experience in human resources or related field, attention to detail, problem-solving
Technologies
ServiceNow, Workday
Responsibilities
Respond to and resolve employee cases within SLA on topics like onboarding, benefits, time off, and payroll; administer Mexico-specific employee programs (meal vouchers, savings fund); maintain physical on-site employee records and contracts; coordinate retrieval of company hardware following involuntary separations; act as local escalation point for Center of Expertise groups; collaborate with Payroll, Legal, and other teams to improve processes; provide ad-hoc support for office events.
Seniority
Individual Contributor, operational support