IT Technician
Core
On-site IT Level II Technician supporting resort-wide technology operations including POS hardware, networks, mobile devices, and enterprise applications.
Role type
Senior IC IT Technician
Builds
Reliable resort-wide technology operations
Domain
Hospitality / IT Infrastructure
Required skills
Active Directory administration, Cisco Meraki network management, Office 365 administration, POS system installation and troubleshooting, mobile device management (MDM), hardware and software inventory management, preventative maintenance, vendor coordination, ticket handling, system monitoring
Preferred skills
Associate degree in Computer Science or IT, A+ certification, Network+ certification, CCNA certification
Technologies
Active Directory, Cisco Meraki, Office 365, Paradox, Freedom, SkiData, VoIP, Hexnode MDM, Asset Panda, Windows
Responsibilities
Act as escalation point for complex technical issues, administer systems across multiple platforms, provide technical support to internal users, install and maintain POS systems and peripherals, manage mobile devices via MDM, maintain hardware/software inventory, perform preventative maintenance, monitor and resolve support tickets, coordinate with vendors, assist with special projects and infrastructure improvements
Seniority
Mid-level, hands-on IC