IT Technician II
Core
Provide advanced remote desktop and end-user technical support, managing Windows desktop/server environments and Microsoft 365 services.
Role type
Level II IT Support Technician (Remote)
Builds
Client IT infrastructure support and maintenance
Domain
IT Services / Managed Services Provider (MSP)
Required skills
Windows Active Directory, Windows Server administration, Microsoft 365 (Entra ID, Exchange Online, SharePoint), patch management, remote troubleshooting, VPN/firewall configuration, technical documentation
Preferred skills
CompTIA A+, Network+, CCNA, MSP experience, Windows 10/11, Azure/Entra ID, RMM/PSA platforms, endpoint security/EDR, basic virtualization
Technologies
Active Directory, Azure, Firewall, Microsoft 365, Network Security, SharePoint, VPN, Windows, Office 365, Cloud, DevOps, Hyper-V, TCP/IP, VMware
Responsibilities
Investigate and resolve hardware, software, networking, and connectivity issues; manage and troubleshoot Windows desktop and server environments; perform updates and patching for Windows servers and workstations; configure and support VPN access, firewalls, switches, and wireless networks remotely; assist with cybersecurity tools and remediation activities; carry out remote workstation deployments, upgrades, and migrations; create and maintain precise technical documentation; record tickets, resolutions, and procedures accurately; escalate complex technical problems to senior engineering staff; maintain consistent client communication.
Seniority
Mid-level, hands-on IC