Client Support Analyst
Core
Resolve escalated IT incidents, manage client infrastructure (servers, networks, applications), and provide onsite support for manufacturing, logistics, and municipal organizations.
Role type
Senior IC IT Support Engineer (Infrastructure & Network)
Builds
Client IT operations stability and service delivery
Domain
IT Managed Services / Infrastructure
Required skills
Active Directory, VMware, Hyper-V, Windows Server, Azure AD, Microsoft 365, DHCP, DNS, VLAN, ISP circuit troubleshooting, ticketing systems, incident management, documentation
Preferred skills
None stated
Technologies
Active Directory, Azure, Hyper-V, Microsoft 365, Office 365, Cloud Flow
Responsibilities
Resolve Level I escalations, monitor ticket queues, document findings in IT Glue, troubleshoot network and server issues, assist with vendor outages, perform onsite walkthroughs and training, travel up to 50% for assignments
Seniority
Senior, hands-on IC
