Systems Engineer
Core
Provide technical support for desktop hardware, software, and operating systems, including troubleshooting, installation, and network configuration.
Role type
Desktop Systems Engineer
Builds
IT infrastructure reliability and user support services
Domain
IT Support / Desktop Engineering
Required skills
Windows, macOS, Linux, LAN, VPN, firewalls, BMC Remedy, ServiceNow, Jira, hardware repair, software installation, network troubleshooting
Preferred skills
IT service management, help desk tools, Microsoft Office, security compliance
Technologies
Azure Firewall, JIRA, LAN, Linux, macOS, Network Security, ServiceNow, VPN, Windows, Cloud
Responsibilities
Provide technical support for desktop hardware, software, and operating systems; Install, update, and configure software and computer systems; Troubleshoot software conflicts, connectivity problems, and application errors; Set up and maintain computer networks, including LAN, VPN, and firewall configurations; Support IT infrastructure management using tools such as BMC Remedy, ServiceNow, Jira, and help desk systems; Repair or replace hardware as needed to maintain system reliability; Document support activities and maintain asset management records; Work with IT teams to implement security measures and ensure compliance with organizational policies