Kunderådgivere til Kundeservice Privat - Ballerup
Core
Handle customer inquiries via phone and email regarding insurance questions, policy changes, billing issues, and new policy sales.
Role type
Customer Service Advisor (Insurance)
Builds
Insurance policies and customer support services for If's private insurance customers
Domain
Insurance
Deliverable
client delivery
Required skills
Direct customer contact experience, user-level IT proficiency, ability to explain complex concepts simply, goal-oriented work style, resilience with difficult customers
Preferred skills
Motivation for learning and development
Responsibilities
Handle customer inquiries via phone and email, adjust and modify insurance policies in systems, identify upsell opportunities and present relevant insurance solutions
Seniority
Individual Contributor
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