Especialista em Customer Success
Core
Maintain close contact with clients, monitor product/service performance and adoption, and ensure customer satisfaction and retention through clear communication and constant feedback.
Role type
Customer Success Specialist
Builds
Product adoption and client retention within the legal, tax, accounting, and compliance sectors
Domain
Legal, Tax, Accounting, Compliance, and Media Technology
Deliverable
client delivery
Required skills
Customer service experience, Implementation or Support experience, Client visit management, Agenda organization, Data recording and reporting, Team collaboration with CS analysts
Preferred skills
ERP systems knowledge
Responsibilities
Maintain close contact with clients, Monitor product usage and performance, Promote adoption of new features, Organize client schedules, Record all client interactions, Provide clear communication and feedback to management, Support CS analysts, Analyze retention results by unit and report to CS Manager, Participate in continuous improvement projects
Seniority
Individual Contributor
