Senior Workplace Engineer, Employee Technology Services

India, Bengaluru, KarnatakaFull-time2026-10-06 → 2026-11-11

Core

Senior escalation engineer for Microsoft 365 and enterprise AI productivity tools, focusing on third-line support, automation, and engineered fixes.

Role type

Senior IC Workplace Engineer (M365 & AI)

Builds

Automation scripts, self-service tools, and permanent engineered fixes for M365 and Copilot issues.

Domain

Enterprise IT, Microsoft 365, AI Productivity Tools

Required skills

Microsoft 365 administration, Microsoft Copilot, PowerShell scripting, Microsoft Graph API, Endpoint management (Intune), Enterprise identity (Entra ID), Third-line support, Incident root cause analysis, Technical documentation

Preferred skills

AI-related certifications, Identity and Access Administrator certification, Endpoint Administrator certification, AI-enabled self-service delivery

Technologies

Microsoft 365, Microsoft Copilot, PowerShell, Microsoft Graph, Power Platform, Intune, Entra ID

Responsibilities

Act as senior escalation point for complex M365 and Copilot issues; Diagnose and fix identity, licensing, and integration issues; Build automation to remove repetitive work; Design AI-enabled support tools; Partner with endpoint and identity teams; Maintain knowledge articles and runbooks.

Seniority

Senior, hands-on IC

About thomsonreuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.