Order Management Specialist (SAP, Salesforce)
Core
Manage the end-to-end quote-to-bill process including order entry, billing, renewals, and dispute resolution to ensure accurate and timely order processing.
Role type
Order Management Specialist (SAP, Salesforce)
Builds
Accurate order execution and billing records for global customers
Domain
Financial services / Legal / Tax / Accounting
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order-to-Cash (OTC) operations, SAP, Salesforce, Revenue recognition, Invoicing, Accruals, GL impact, Microsoft Excel (Pivot Tables, XLOOKUP), Process improvement, UAT/regression testing
Preferred skills
Global customer support, Automation mindset
Technologies
SAP, Salesforce, Microsoft Excel, Microsoft Copilot, ChatGPT
Responsibilities
Manage end-to-end order-to-billing lifecycle including processing, renewals, billing, credits, and cancellations; Validate client, product, pricing, and billing details for compliance; Serve as primary support for sales teams and clients on order status and billing queries; Monitor orders and billing activities to ensure timely delivery; Support billing dispute resolution and account management; Collaborate on process improvements and system enhancements; Maintain accurate records and reporting data.
Seniority
Mid-level, hands-on IC
