Technical Support Engineer
Core
Provide operational support, troubleshoot client system performance and functionality concerns, and analyze data to support global trade operations.
Role type
Technical Support Engineer
Builds
Client system stability and data analysis for global trade operations
Domain
Legal, tax, accounting, compliance, and media technology
Deliverable
dashboards & analysis
Required skills
SQL, troubleshooting, problem solving, data analysis, customer service, database usage, web-based software platforms
Preferred skills
Technical certifications, programming concepts awareness
Responsibilities
Mitigate customer impact of issues, initiate root cause analysis, implement problem resolution, respond to client system questions, analyze data for trade operations, apply corrective solutions for supply chain needs, produce technical documentation
Seniority
Junior to Mid-level, hands-on IC