Senior Manager – AIOps and Major Incident Orchestration
Core
Senior escalation point and incident command leader driving enterprise-wide AIOps and orchestration capabilities to reduce manual effort and accelerate resolution of high-severity technology incidents.
Role type
Senior Manager, AIOps and Major Incident Orchestration (Senior IC)
Builds
Intelligent automation, event correlation, alert noise reduction, and self-healing patterns for enterprise service management.
Domain
IT Operations / AIOps / Enterprise Service Management
Deliverable
production ML models | infrastructure
Required skills
Incident command leadership, ITIL-based incident management, enterprise service management tools, stakeholder management under pressure, data-driven decision-making, post-incident review facilitation
Preferred skills
AIOps platforms, incident orchestration tools, cloud-native environments, SRE/DevOps collaboration, AI/ML in IT operations
Technologies
ServiceNow, Datadog, Dynatrace, Splunk, PagerDuty, BigPanda, Moogsoft, Incident.io, FireHydrant, Rootly, AWS, Azure, GCP
Responsibilities
Act as senior escalation point for high-severity Major Incidents; Drive clarity and accountability during complex incidents; Participate in weekend on-call rotation; Design and implement incident orchestration workflows; Partner with engineering teams to deploy automation and intelligent routing; Introduce modern incident management practices; Analyze incident data to identify trends and improvement opportunities; Lead post-incident reviews and root cause analysis.
Seniority
Senior Manager, hands-on IC
