Lead AIOps & Automation Architect
Core
Designing the intelligence layer for predictive insights, intelligent decisioning, and automated actions across the full service management lifecycle.
Role type
Lead AIOps & Automation Architect (Senior IC)
Builds
Production-grade, governed, and scalable AI-driven operations integrated into release and change processes.
Domain
Enterprise IT Operations / AIOps / Service Management
Deliverable
production ML models | product features | infrastructure
Required skills
AIOps architecture, event correlation, anomaly detection, predictive incident modeling, automation framework design, telemetry ingestion, feature engineering, API-driven integrations, service topology mapping, cost-aware data strategies
Preferred skills
ServiceNow ITOM, time-series analysis, cloud/hybrid environments, SRE/DevOps background
Technologies
ServiceNow ITOM, metrics/logs/events/traces platforms, workflow orchestration tools, ML libraries for time-series/classification
Responsibilities
Define end-to-end AIOps architecture including data ingestion and model selection; Architect automation frameworks for intelligent incident response and release validation; Design ML approaches for operational use cases like forecasting and root-cause support; Establish feedback loops to improve models based on operational outcomes; Provide technical leadership and architectural guidance to senior engineers.
Seniority
Senior, hands-on IC with significant architectural ownership
