Associate Content Support Analyst (Non-IT)
Core
Provide quality and efficient technical support for the Alma Library Management System to global customers by analyzing and solving complex issues in their environment.
Role type
Associate Content Support Analyst (Non-IT)
Builds
Support services for the Alma Library Management System
Domain
Library Management Systems / Information Science
Deliverable
client delivery
Required skills
SQL, technical customer service, database management, CRM systems usage
Preferred skills
Research Office practices, digital library experience, librarianship practices, cataloguing, classification, search, referencing
Responsibilities
Analyzing and solving complex issues in the customer's environment, providing professional and high-level customer support on Ex Libris products, daily communication with customers via CRM systems, emails, and phone calls, collaborating with other groups such as Product Management and account managers