Analista de Atendimento Pleno
Core
Technical focal point between clients, product team, and internal areas, ensuring excellent service with a focus on technical analysis, product understanding, and continuous process improvement.
Role type
Senior Technical Support Analyst
Builds
Technical support solutions and process improvements for internal and external clients
Domain
Data and Technology
Deliverable
client delivery
Required skills
Technical analysis, product understanding, database knowledge, log analysis, process documentation, Jira, Confluence, technical support experience, analytical thinking, logical reasoning, data-driven mindset
Preferred skills
Agile methodology, cross-functional collaboration
Technologies
Jira, Confluence, databases
Responsibilities
Provide technical support to internal and external clients by analyzing and resolving incidents and product questions; Support the Product team with technical information, customer feedback, and improvement opportunities; Register, track, and manage technical demands using management tools; Document processes, flows, and technical solutions; Contribute to the evolution and standardization of support and service processes; Collaborate with Development, Infrastructure, QA, and Operations areas.
Seniority
Mid-level, hands-on IC