Branch Service Officer (Outsourcing)
Core
Provide non-cash branch support services including greeting customers, managing safe deposit box transactions, and handling document intake and archiving.
Role type
Branch Service Officer (Outsourcing)
Builds
Customer-facing support services and administrative document handling for UOB branches
Domain
Banking / Customer Service
Deliverable
product features
Required skills
Customer service, document handling, MS Office, English fluency, multitasking
Preferred skills
Banking degree, positive mindset, problem-solving
Technologies
MS Office, EWF system
Responsibilities
Greet customers and coordinate with relationship managers, manage safe deposit box access and record transactions, receive and forward trade documents, scan and archive documents, file original documents, manage mail and courier services, collect signatures and stamps, copy documents.