Capacity Forecasting Analyst
Core
Develop forecasting and planning models to support capacity planning across all channels for the Customer Service Management Centre and Property Services teams.
Role type
Capacity Forecasting Analyst
Builds
Forecasting and planning models and tools
Domain
Customer service operations and property services
Deliverable
production ML models | dashboards & analysis
Required skills
Data analysis, resource planning fundamentals, Excel expertise, capacity modeling
Responsibilities
Support capacity planning across all channels, develop forecasting models, provide analysis to guide operational decisions, share insights with stakeholders
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