Technician, Network Facing
Core
Installing, operating, and maintaining active, passive, and optical network equipment (drop, plant, and associated devices) to ensure network performance and customer satisfaction.
Role type
Field network technician (CATV and fiber)
Builds
2-way coaxial and fiber systems for Cogeco and industry customers
Domain
Telecommunications / Cable TV (CATV) / Fiber Optics
Deliverable
physical/clinical work
Required skills
CATV system maintenance, optical network equipment repair, signal leakage monitoring, test equipment operation (network analyzers, signal level meters), electrical aerial environment work, mechanical aptitude, customer education and sales support, administrative reporting, PC literacy (MS Office)
Preferred skills
A+ certification, valid driver's license
Technologies
2-way coaxial systems, fiber systems, network analyzers, signal level meters, leakage monitors
Responsibilities
Install, maintain, and repair active, passive, and optical network equipment; monitor systems for signal leakage and complete repairs; respond to network outages; educate customers on product use; promote and sell Cogeco products; operate test equipment for coaxial and fiber systems; maintain accurate system records and activity reports; ensure vehicle and tool maintenance; escalate issues to appropriate departments.
Seniority
Mid-level, hands-on IC