Sales & Service Technician II (Central Office Technician)
Core
Installs, maintains, and repairs central office and field telecommunications equipment (DSLAM, copper, fiber) and provides sales support for voice/data services.
Role type
Field telecommunications technician (CO/Field)
Builds
Voice and data network infrastructure for residential and business customers
Domain
Telecommunications / Broadband
Deliverable
physical/clinical work
Required skills
copper and fiber cable installation and repair, DSLAM equipment maintenance, pole climbing, electronic test equipment usage, circuit diagram interpretation, PC troubleshooting, customer service, vehicle operation
Preferred skills
HSI/broadband connectivity knowledge, networking fundamentals, DNS/IP networking basics, electronics training
Technologies
DSLAM, HDSL, Nortel DMS, GTD5 switch, Ethernet, fiber, copper cable
Responsibilities
Install and maintain voice/data services inside and outside operating territory, perform periodic maintenance on DSLAM equipment and cable facilities, execute service orders and trouble tickets, work aloft on ladders and poles, review services with customers and present product options, operate and maintain company vehicles
Seniority
Mid-level technician (3+ years experience)