Lead Broadband Ops Engineer
Core
Maintaining and optimizing broadband network performance across HFC, fiber, headend, CMTS, and DOCSIS environments while performing hands-on plant maintenance and customer installations.
Role type
Lead Broadband Operations Engineer
Builds
Residential and business broadband, video, and voice services
Domain
Telecommunications / Broadband Infrastructure
Deliverable
physical/clinical work
Required skills
CMTS platforms (Casa, Cisco, Arris), DOCSIS environments, HFC broadband architecture, cable modem configuration, plant maintenance, amplifier setup, system balancing, customer installations, service activation, escalation troubleshooting, RF test equipment, signal analysis
Preferred skills
FTTP, GPON, XGS-PON systems (Calix), network design, capacity planning, IP networking, VLANs, monitoring tools
Technologies
Cisco, Calix, Casa, Arris, Node.js, JavaScript
Responsibilities
Maintain and optimize broadband network performance across HFC, fiber, headend, CMTS, and DOCSIS environments; diagnose and resolve complex issues across physical plant and logical network layers; monitor network performance and implement improvements; evaluate, select, and help deploy platforms, routers, switches, and FTTP/GPON infrastructure; support network design, expansion planning, and capacity upgrades; assist with DOCSIS provisioning systems including cable modem setup, DHCP, TFTP, and activation workflows; perform hands-on work with coaxial and fiber plant infrastructure, test tools, and customer premise equipment; install, configure, and troubleshoot equipment from vendors such as Cisco, Calix, Casa, and Arris; support residential and business installations including broadband, video, and voice service activation; verify signal levels, validate service quality, and resolve escalated installation and service issues; carry out routine and corrective maintenance on HFC plant components such as amplifiers, line extenders, and mini-bridgers; balance and align systems to maintain optimal signal levels and network performance; troubleshoot ingress, noise, signal degradation, and other plant impairments; support node segmentation, upgrades, and broader network optimization efforts; train and support installers and construction staff; establish and reinforce best practices for customer installations, plant maintenance, service quality, and safety; participate in on-call rotations and respond to after-hours service incidents
Seniority
Lead, hands-on IC with field and headend responsibilities