Customer Experience Manager (Assistant Manager)
Core
Lead store operations and customer service for a retail environment, ensuring crew members deliver a high-quality shopping experience and maintain store standards.
Role type
Assistant Store Manager (Retail Operations)
Builds
Customer service experiences and front-end retail operations
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, customer service training, front-end operations management, store maintenance, recruitment and coaching, multi-tasking, creative thinking
Preferred skills
College experience
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, perform opening/closing and store maintenance, execute store manager duties in absence, partner with leadership on merchandising and recovery, recruit and develop crew members
Seniority
Mid-level, hands-on IC
