Assistant VP / Vice President, Omni-Channel Agile, AVP, VP, Omni-Channel Agile Team, Affluent Client Group, Private Wealth
Core
Lead end-to-end business transformation and operational excellence initiatives across the branch network to improve customer experience, productivity, and cost efficiency for affluent clients.
Role type
Assistant Vice President / Vice President, Business Transformation & Operations
Builds
Optimized customer journeys, automated workflows, and digitized service processes for the branch network
Domain
Banking (Private Wealth/Affluent Client Group), Business Transformation, Operational Excellence
Deliverable
product features
Required skills
Business transformation, Customer experience design, Process redesign, Data analytics, Agile methodologies, Project management, Stakeholder management, Operational risk & compliance
Preferred skills
Training & facilitation, Banking operations domain knowledge
Technologies
Data analytics tools, Agile frameworks
Responsibilities
Lead business transformation initiatives, optimize service channels and customer journeys, collaborate with cross-functional teams to implement automation and digitization, ensure regulatory compliance and governance, present business cases to senior management
Seniority
Senior, hands-on leadership & strategy
