Assistant VP / Vice President, Omni-Channel Agile, AVP, VP, Omni-Channel Agile Team, Affluent Client Group, Private Wealth
Core
Lead end-to-end business transformation initiatives across the branch network to improve customer experience, operational effectiveness, productivity, and cost efficiency.
Role type
Senior leadership business transformation and operational excellence manager
Builds
Seamless, consistent, and customer-centric banking experiences across the branch network
Domain
Banking / Private Wealth / Branch Operations
Deliverable
product features
Required skills
Business transformation, Customer journey design, Agile methodologies, Data analytics, Process redesign, Stakeholder management, Regulatory compliance, Project management
Preferred skills
Trainer and facilitator experience, Banking industry background
Technologies
Data analytics tools, Agile frameworks
Responsibilities
Lead end-to-end business transformation initiatives across the branch network, Drive service and channel optimisation through review of customer journeys, Collaborate with cross-functional teams to implement automation and digitisation initiatives, Prepare and present business cases and performance insights to senior management, Ensure transformation initiatives comply with regulatory requirements and governance standards, Facilitate cross-functional collaboration and alignment across multiple teams