Retail Customer Service Senior Officer (Outsourcing)
Core
Handle inbound telephone calls to provide information on banking services, resolve customer complaints, and process account adjustments.
Role type
Senior Customer Service Officer (Call Center)
Builds
Customer service interactions and resolved inquiries for UOB Vietnam customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
inbound call handling, customer complaint resolution, account adjustments, call control techniques, record keeping, financial entry processing
Preferred skills
call center experience, multi-tasking, working under pressure
Technologies
Microsoft Office (Excel, Word, Email), system terminals