Technician, Customer and Network Facing
Core
Field installation and service work for cable television, internet, and telephony systems, ensuring quality performance and compliance with FCC requirements.
Role type
Field technician (HFC/FTTH networks)
Builds
Residential and business Internet, TV, and Voice services
Domain
Cable and fiber telecommunications
Deliverable
physical/clinical work
Required skills
HFC and FTTH network repair, coax and fiber installation, network testing with TDR/OTDR, RF/AC/DC troubleshooting, vehicle maintenance, customer interaction
Preferred skills
None stated
Technologies
Hybrid Fiber Coax (HFC), Fiber to the Home (FTTH), Time Domain Reflectometer (TDR), Optical Time Domain Reflectometer (OTDR)
Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, and telephony systems; Perform preventative maintenance and repair of HFC and FTTH networks; Complete end-of-line network testing; Restore system service outages; Drive a company vehicle between work sites; Interact with customers to resolve service issues and promote services
Seniority
Entry-level to Mid-level, hands-on IC