IT Production Support Engineer, GIPS
Core
Support application wellness in production, investigate production issues, and ensure system availability across multiple applications and interfaces for a global banking group.
Role type
Senior IC IT Production Support Engineer
Builds
Group Business Services (GBS) applications and interfaces for UOB Group
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL query writing, UNIX command usage, log parsing, incident management, SOP management, proactive health checks, stakeholder communication
Preferred skills
Open Systems or AS/400 experience, retail or wholesale payment systems knowledge
Technologies
UNIX, AS/400, Mainframe, Open Systems
Responsibilities
Investigate production issues and respond based on target resolution objectives, execute scheduled proactive checks, manage incident and task SOPs, analyze service reviews for shift-left opportunities, monitor special events like merchant sales, clarify user queries and provide workarounds
Seniority
Mid-Senior, hands-on IC
