Customer Services Advisor - Careline and OOH
On-site
Core
Out of Hours Customer Service Advisor handling 24/7 alarm response and customer inquiries for a housing association.
Role type
Customer Service Advisor (Out of Hours)
Builds
24/7 blue light alarm response service for 200,000 customers
Domain
Social Housing / Property Management
Deliverable
client delivery
Required skills
Customer service, resilience, computer skills, problem-solving, empathy, calm under pressure, knowledge of home repairs
Preferred skills
Full UK driving licence, own transport, ability to work alone at night
Responsibilities
Answer incoming customer questions, make outgoing calls, handle housing/repairs/complaints, follow call quality guidelines, work night shifts alone
Seniority
Individual Contributor