Senior Operations Support Specialist
Core
Lead operations support in a university Facilities Control Center, coordinating daily planned and unplanned work, managing customer requests, and supervising department teams.
Role type
Senior Operations Support Specialist (Lead)
Builds
Operational workflows, compliance reports, and departmental schedules for a university campus.
Domain
Higher Education / Facilities Management
Deliverable
Dashboards & analysis
Required skills
IWMS system management, asset tracking, team supervision, emergency dispatch coordination, data entry and reporting, office inventory management, preventative maintenance scheduling
Preferred skills
University facilities operations knowledge, emergency response coordination, advanced Microsoft Office (Word, Excel, Access), Workday, U-Shop, AssetWorks
Technologies
IWMS, Microsoft Word, Excel, Access, Workday, U-Shop, AssetWorks
Responsibilities
Dispatch critical alarms from building automation systems; manage and track all assets in the IWMS system; supervise department teams and assign preventative maintenance schedules; coordinate work with outside vendors and contractors; process state agency reports and track reinspection tasks; train new team members on department policies and IWMS usage.
Seniority
Senior, hands-on IC with supervisory duties