MGR, Business Controls Customer Engagement Officer
Core
Contact customers to request missing KYC documents, guide them on compliance, and update customer records.
Role type
Customer engagement officer (KYC compliance)
Builds
Customer KYC compliance status
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Customer communication, KYC documentation handling, Regulatory compliance knowledge, Data privacy adherence, System record updates, Issue escalation
Preferred skills
Customer service experience, Microsoft Office proficiency
Responsibilities
Proactively contact customers to request missing KYC documents, Track and follow up on outstanding KYC requests, Address customer queries regarding KYC requirements, Escalate complex issues to relevant teams, Maintain logs of outreach activities