Customer Advocate
Core
Frontline customer service and administrative operations for an auto glass repair company, managing in-shop interactions, scheduling, and work orders.
Role type
Customer Advocate (Frontline Service & Admin)
Builds
Customer service experience and operational efficiency for auto glass repair dealers.
Domain
Automotive / Auto Glass Repair
Deliverable
product features
Required skills
Customer service, telephone operations, administrative processes, work order management, invoicing, insurance verification, scheduling, conflict resolution
Preferred skills
Creative problem solving, professional appearance, ability to wear PPE, travel flexibility
Technologies
None explicitly stated
Responsibilities
Welcome in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information, process invoices and credit memos, review orders from national contact center, manage dealer part orders